Poly Flex will in every situation endeavour to adhere to the National Privacy Principles when dealing with your personal information which is any information about you that identifies you, or by which your identity can reasonably be ascertained.

Poly Flex collects personal information from its customers when you request information by telephone, by internet or by written order.

The interactive facilities located on our website, such as enquiry forms collect personal information. Your personal information may be also be obtained from third parties such as our distributor network. The information is collected for purposes relating to our business, including:

• managing enquiries about the products we offer

• receiving feedback and dealing with complaints

• providing customer and distributer support

• managing product warranties and product recalls

• conducting marketing and promotional activities

• undertaking product development and market research

• complying with our legal obligations

Poly Flex do not disclose any personal information to other individuals or companies unless this is required in the process of providing you with a product or service.

If we need to disclose your information to another entity, we do not authorise them to use your information for anything other than the purpose we are providing your information.

The law may also compel us to disclose your personal information in situations such as answering a court subpoena or responding to a government authority such as the ATO. We may also disclose personal information where you consent to this in writing, verbally or otherwise by implied conduct.

Poly Flex may use your personal information to inform you about our products and services, or about special offers and promotions that we think may be of interest to you. We will always give you the opportunity not to receive direct marketing communications if you so choose. Should you wish to remove your personal details from Poly Flex’s database please contact the Privacy Officer via email.  If the law requires us to provide you with information about our products or services, we must provide that information regardless of your request not to receive information about our products and services generally.

The security of your personal information is important to us and we take steps to ensure it will not be misused.

Some of the precautions may include:

• restricting staff access to personal information

• use of technology products to prevent unauthorised computer access or damage to electronically stored information, such as anti-virus software

• maintaining physical security over paper records.

Should you wish to access the personal information Poly Flex hold about you contact the Privacy Officer via email.

However, we may refuse access to personal information in some cases such if the request is frivolous.  Should we have reason to deny or restrict your access, we will advise you and explain why.

Our website does not collect identifiable personal information unless you provide your contact details to us to request information about our  products or services. Our web host uses cookies to automatically record non-identifiable data such as your server address, domain name, the date and time of the visit and the pages viewed. This information is statistical data only as to website use and does not identify you in any way.

We take steps to protect your personal information sent by e-mail, but as it is not a secure method of communication, you may prefer to contact us by any of the other means set out below.

We may also need to send on your e-mail to our distributor  network or external contractors if it relates to product or service enquiries or complaints.

Our website contains links to web sites which are owned or operated by third parties independent of Poly Flex including Poly Flex distributors, service providers and other third parties. The owner/ operator of those sites are responsible for the privacy and security policies governing those sites and Poly Flex accepts no liability for your use of them.

If you believe Poly Flex has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact our Privacy Officer who will attempt to satisfy any questions or concerns that you have.

If you feel your concerns have not been answered satisfactorily you have the right to make a complaint to the Privacy Commissioner who may be contacted on 1300 363 992.  If you would like more information about privacy and the Privacy Act (including the National Privacy Principles), you can access the Privacy Commissioner’s website at www.privacy.gov.au.

You can contact our privacy officer via email: privacy@polyflex.com.au